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The rule has some exceptions. For instance, a business can decline cash if it offers a cash conversion kiosk, which transfers the cash value to a debit card and is sometimes called a “reverse A. On your mobile device, open the Google Play Store app. Tap Menu Account. Tap Purchase history. Note: Order numbers aren't available on Google Play at this time. If you need your order number to request a refund, follow the instructions under 'Using pay.google.com' below. 3) All your purchases should be displayed in list view.Select 'Not in My Library' and the type of purchase (Music, Movies, TV Shows, Apps and Audiobooks) you'd like to re-download on the right. Requesting a refund for a PlayStation Store purchase. If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund. To find out more, including how to make a refund request, please select the type of content you have purchased below. Go to Manage My Mobile Purchases. Enter the 10-digit AT&T wireless phone number of the device used to make the purchase. We’ll send a free text message with an 8-digit single-use PIN to that phone number. Enter the 8-digit one-time PIN and select Submit. You’ll get the Purchases History page and see your recent mobile purchases.
Full games, downloadable content, in-game consumables and season passes fall under this category.
After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
To request a refund for this type of content, please contact us.
You will receive a refund to the original payment method where possible*.
For full terms and conditions, please visit the PlayStation Store cancellation policy.
*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.
A subscription includes any purchase of a service with recurring fees from PlayStation Store, such as PlayStation®Plus.
After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. However, we may reduce your refund amount based on how much you have used the service. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc.
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Please be aware, any free trials will be included in the 14-day period.
To request a refund for this type of content, please contact us.
You will receive a refund to the original payment method where possible*.
For full terms and conditions, please visit the PlayStation Store cancellation policy.
*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a purchase made with one of these payment types, the refund will be sent to your wallet.
A pre-order refers to any purchase of digital content made from PlayStation Store before the content release date. There are two types of pre-order refund requests, depending on the date the content was pre-ordered.
Pre-order purchases made more than 14 days before the release date
For this type of pre-order purchase, you can request a refund at any time up until the release date of the content.
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Pre-order purchases made fewer than 14 days before the release date
For this type of pre-order purchase, you can request a refund up to 14 days* after the date of purchase.
Please note, if you have not started to download the main product and your pre-order included extra content that is made available before the main product release, you will no longer be able to access this extra content if you cancel your pre-order.
For full terms and conditions, please visit the PlayStation Store cancellation policy.
You will receive a refund to the original payment method where possible*.
To cancel your pre-order, please contact us.
*This is not possible for the following payment methods: Bancontact (MisterCash), Giropay, Ideal, Paysafecard, Postepay, Sofort, Yandex, mobile operator billing and money vouchers. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet.
See a list of your purchases from the App Store, iTunes Store, Apple Books, and the Apple TV app.
To cancel a subscription or redownload something that you purchased, you don't need to view your purchase history.
Cancel a subscription.
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Redownload apps, music, movies, and more.
How to see recent purchases on the web
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- A list of your recent purchases appears. If you’re not sure what you were charged for but you know the exact amount, search for the amount. If there's a problem with an item that you purchased, use this website to report the problem to Apple.
To see charges from older purchases, you might need to look at your purchase history in Settings or the App Store.
Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.
See your purchase history on your iPhone, iPad, or iPod touch
- Open the Settings app.
- Tap your name, then tap Media & Purchases. You might be asked to sign in.
- Tap Purchase History.
- Your purchase history appears. If you want to see purchases that you made more than 90 days prior, tap Last 90 Days, then select a different date range.
Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.
See your purchase history on your computer
- Open the Music app or iTunes. From the menu bar at the top of the screen, choose Account, then click View My Account.
- On the Account Information page, scroll down to Purchase History. Next to Most Recent Purchase, click See All.
- Find the item. It might take a moment for your Purchase History to appear. If you want to see purchases that you made more than 90 days prior, click Last 90 Days, then select a date range.
Learn what to do if you don’t see the item you’re looking for or if you see unexpected charges.
If you can't find an item in your purchase history
If you can’t find the item you’re looking for, try these things before you contact Apple.
Find out if a family member purchased the item
If you use Family Sharing, your purchase history shows purchases that you made using your Apple ID, but you won't see what other family members bought. To see what other family members bought, sign in with their Apple ID.
If family members have access to your device, you might want to require a password for every purchase.
To control what kids buy on their own devices, turn on Ask to Buy.
Check if you purchased the item with a different Apple ID
If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. Sign in with that Apple ID to check if your purchases were billed to that account.
Sign in with your Apple ID.
If you see purchases that you don't recognize or unexpected charges
- If you see items in your purchase history that you don't remember buying, check if someone else who uses your device, such as a family member, bought the item. If someone else is using your Apple ID and password, change your Apple ID password.
- Learn what to do if you don't recognize a charge on your statement from your bank or financial institution.
- If you still need help, contact Apple Support.
Learn more
- If you see an in-app purchase in your purchase history but you don't see it in the app, restore in-app purchases.
- Learn about how App Store and iTunes Store purchases are billed.
- If you received a suspicious email notification about a purchase, the email might not be from Apple or reflect actual charges to your account. Learn how to identify legitimate App Store or iTunes Store emails.
Store availability and features might vary by country or region. Learn what’s available in your country or region.