Dmg Netservice
We found out why the new remote service ensures quick, secure and intuitive support in an interview with Thomas Wolf (COO Service).
“Remote service” as a topic has been followed for a long time in DMG MORI Service. What hopes do you have for NETservice, the brand new successor?
We have had a simple form of the remote service solution in our range for a long time now. But with the introduction of the new NETservice, we are setting a new benchmark that is simply incomparable with the previous tool. We will be able to identify, or even solve, the problems of our customer far more often over the phone, which in turn will allow improved planning of service capacity. Both sides benefit from this.
DMG MORI is presenting NETSERVICE 4.0 under this banner at the Open House at DECKEL MAHO Pfronten. Together with CELOS NETbox and the coordinated serviceCAM (optional), NETSERVICE 4.0 will set new standards for remote services in machine tool manufacture from May 2018 onwards. IoTconnector: SERVICEcamera: NETservice + In standard of all CLX / CMX machines + DMG MORI NETservice and MESSENGER preinstalled + Quick and easy installation in the control cabinet via LAN cable + Specially preconfigured for your machine prior to delivery via the machine’s serial number + Standard interfaces allow data exchange between. DMG Netservice Client is an application offered by the software company DMG. Frequently, people choose to erase it. This is difficult because removing this by hand takes some know-how regarding removing Windows programs manually. INTERVIEW – NETservice SERVICEcamera including 5G WiFi trans- mission, splash protection, lighting, laser pointer and data storage SIMPLE THE NEW UPGRADE DMG MORI NETSERVICE QUICK, SECURE AND INTUITIVE E VERY THING IN ONE PACK AGE SERVICE- & We found out why the new remote service That sounds interesting.
That sounds interesting. How does the new NETservice differ from its predecessor?
The new NETservice permits in-depth access to CELOS, IPC and NC, which in itself promises a higher resolution rate over the DMG MORI hotline. Also, the new multiuser conference can be used to add more DMG MORI experts to the session so the problem can be solved quickly together. But the highlight is the plug-and-play connection of the SERVICEcamera, which DMG MORI developed itself. Visual support due to live streaming from the machine straight to the DMG MORI hotline allows for significant time savings during the problemsolving process.
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System Utilities / Other / DMG Netservice Client 1.5
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DMG Netservice Client 1.5 Description
DMG Netservice allows you quick access to the service Know-how of DMG.Immediate analysis and technical support for your DMG Machine.Highest data security with ISDN or Internet-VPN access Obvious increase of machine availability.
DMG Netservice allows you quick access to the service Know-how of DMG.Immediate analysis and technical support for your DMG Machine.Highest data security with ISDN or Internet-VPN access Obvious increase of machine availability.Reduced service, personnel and travel costs.Fast, bi-directional data exchange.Optional video transfer with a network camera.Access to machines from the internal network with in-house software solutions.
OS: Windows
Dmg Netservice
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